Vishal Garg, CEO of Better.com, fired 900 employees earlier this week during a Zoom conference call. His decision was met with backlash, jokes, memes, and the like. Having apologized to employees now, Garg has written a letter of apology. As reported by Reuters, Vishal Garg admitted that he “blundered the execution” and embarrassed his colleagues. Among the things he wrote to his employees in a letter was:
Team –
I want to apologize for the way I handled the layoffs last week.
I failed to show the appropriate amount of respect and appreciation for the individuals who were affected and for their contributions to Better.
I own the decision to do the layoffs, but in communicating it I blundered the execution. In doing so, I embarrassed you.
I realize that the way I communicated this news made a difficult situation worse. I am deeply sorry and am committed to learning from this situation and doing more to be the leader that you expect me to be.
At Better, your dedication, focus and expertise are essential in the vital work we are doing to unlock the value, joy and opportunity of homeownership for our customers across the country. I couldn’t be more grateful for all you are accomplishing for the customers we serve.
We will talk more at our upcoming All Hands meeting about what to expect for the year ahead. I hope you’ll join me for the discussion. We are also taking fast steps to make sure we are very transparent and aligned as a company on the goals for 2022, the metrics that matter most, and how we can all work together even better to serve our customers and achieve our mission.
I believe in you, I believe in Better, and I believe that working together we can make homeownership better together.
Thank you, Vishal
